PREMISES RELATIONSHIP OFFICER

The role of the Premises Relationship Officer, Space & Premises, is to effectively manage all commercial and retail customers of the terminal. The Premises Relationship Officer will primarily act as a tenant liaison officer for the organization. The officer will be responsible for, but not limited to, the following tasks: Leasing management, tenant management, commercial management, financial management, facility management and debt management. He / She will ensure proper customer relationship management with tenants and concessionaires by efficiently combining both roles of a Property Managing Agent and a Customer Service Manager.

Details

KEY RESPONSIBILITIES:

 
 Market vacant spaces to prospective tenants. 
 Develop business opportunities. 
 Implement retail property strategies and bring in new tenants. 
 Prepare marketing proposals and lease offers. 
 Makes sure all vacant spaces are in tenantable and presentable states. 
 Ensure leases are renewed on a timely basis. 
 Facilitate speedy processes for the execution of new lease agreements and lease 
renewals. 
 Set-up and maintain customer files in a standardized format. 
 Facilitate speedy and efficient access to customer and business information. 
 Ensure timely collection of all receivables. 
 Constant follow up on tenants’ debt recovery and ageing arrears. 
 Ensure prompt payment of electricity and utility bills by tenants. 
 Manage cost budget to achieve cost reduction targets. 
 Log/report and evaluate all customer complaints/issues. 
 Ensure timely and satisfactory resolution of all customer complaints/issues. 
 Deal with correspondence and interaction with clients as required. 
 Process work permits and letters of authorisation for tenants’ construction projects, 
repairs, renovations, installations and goods movement. 
 Work with technical staff and other internal colleagues to meet customer needs. 
 Control and oversee new installations, renovations and constructions. 
 Attend site meetings with clients preparatory to fit out or renovations works. 
 Develop ways to improve the aesthetics of the terminal’s leasable spaces. 
 Arrange business meetings with prospective clients & building key customer relationships. 
 Manage relationships with assigned list of customers. 
 Assist the HOD on all administrative, marketing, operational & business functions. 
 Keeps HOD well informed of area of activities, major developments and significant 
problems. 
 Undertake other responsibilities that may be assigned from time to time. 
 Submit weekly tenancy and property management reports and ensure data is accurate.

JOB COMPETENCIES AND SKILLS:

 Excellent Inter-personal skills.
 Good business relations skills with tenants, clients, vendors etc.
 Good computer skills.
 Self-driven personality and able to use own initiative to achieve results.
 Personality-Job-Fit is a must.
 Excellent Customer service skills.
 Good communication skills (oral/written)

QUALIFICATION AND EXPERIENCE:

 B.Sc./HND degree in relevant field is required.
 Minimum of 3-5 years of working experience.
 Must meet the highest work ethics standard. Personal integrity, capacity for discretion 
and demonstrate confidentiality.
 Previous experience in this field is an added advantage.

ADDITIONAL INFORMATION:

 Only shortlisted candidates will be contacted.